Building a High Performing Customer Strategy from Engagement to Retention

89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider. That's why the Customer Experience Exchange for Telecoms exists - an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms to meet, discuss and benchmark against the biggest industry players.

These leaders will be giving answer to:


Embedding customer centricity through effective people engagement, motivation and training


Developing an inspirational brand and seamless customer experience across all channels


Demonstrating the ROI of customer experience


Using customer insight and analytics to drive continuous business improvements


Integrating social media into your customer experience strategy


Leveraging your Customer Experience strategy as a catalyst for growth

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2016 featured speakers included:

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Topics of Discussion

Maximising Loyalty & Reducing Churn

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Delivering a Truly Customer Centric Experience across all Channels

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Becoming Digital by Design but Human at Heart

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Emotional Engagement & Customer Experience

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Europe’s Leading Customer Experience Event for Senior Telecoms Executives













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