Building a High Performing Customer Strategy from Engagement to Retention
'An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers' Chief Customer Officer, Telemach
89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider.
That's why the Customer Experience Exchange for Telecoms exists. Take a look at the Agenda Here.
The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answer to:
- Embedding customer centricity through effective people engagement, motivation and training
- Developing an inspirational brand and seamless customer experience across all channels
- Demonstrating the ROI of customer experience
- Using customer insight and analytics to drive continuous business improvements
- Integrating social media into your customer experience strategy
- Leveraging your Customer Experience strategy as a catalyst for growth