Building a High Performing Customer Strategy from Engagement to Retention

89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider. That's why the Customer Experience Exchange for Telecoms exists - an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms to meet, discuss and benchmark against the biggest industry players.

These leaders will be giving answer to:

 

Embedding customer centricity through effective people engagement, motivation and training

 

Developing an inspirational brand and seamless customer experience across all channels

 

Demonstrating the ROI of customer experience

 

Using customer insight and analytics to drive continuous business improvements

 

Integrating social media into your customer experience strategy

 

Leveraging your Customer Experience strategy as a catalyst for growth

Download Agenda

2016 featured speakers included:

View All Speakers

Topics of Discussion

Maximising Loyalty & Reducing Churn

Learn More

Delivering a Truly Customer Centric Experience across all Channels

Learn More

Becoming Digital by Design but Human at Heart

Learn More

Emotional Engagement & Customer Experience

Learn More

Europe’s Leading Customer Experience Event for Senior Telecoms Executives

 

65

Delegates

 

16

Speakers

 

12

Sessions

 

20

Sponsors

What our delegate & sponsors had to say

Video Highlights


Media Partners