Customer Experience Exchange for Telecoms 2016

26 - 27 April, 2016

Hilton Syon Park , London, United Kingdom

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Building a High Performing Customer Strategy from Engagement to Retention

'An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers' Chief Customer Officer, Telemach

89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider.

That's why the Customer Experience Exchange for Telecoms exists. Take a look at the Agenda Here. 

The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answer to:

  • Embedding customer centricity through effective people engagement, motivation and training
  • Developing an inspirational brand and seamless customer experience across all channels
  • Demonstrating the ROI of customer experience
  • Using customer insight and analytics to drive continuous business improvements
  • Integrating social media into your customer experience strategy
  • Leveraging your Customer Experience strategy as a catalyst for growth

2016 Speakers Include

F-Secure Corporation
Donal Crotty
Director, Customer Advocacy
F-Secure Corporation
BT
Wayne Butterfield
General Manager - Digital Care
BT
Vodafone
Barbara Cominelli
Director of Commercial Operations
Vodafone
Eircom
Richard George
Director of Digital
Eircom
Orange
Jerome Goulard
VP Customer Experience
Orange
Deutsche Telekom
Lennart Hennigs
Creative Director, Product Design, Access Products & Services
Deutsche Telekom
Hutchison 3 UK
Rohini Mehra
Director of Channel Operations
Hutchison 3 UK
Deutsche Telekom
Gero Niemeyer
Managing Director, Customers
Deutsche Telekom
Amdocs
Rajeev Tankha
Vice President of Product and Solution Marketing, Revenue and Customer Management Division
Amdocs
The Customer Experience Exchange Gallery

Sponsors & Exhibitors
Gold Plus Sponsors
Amdocs
Silver Plus Sponsors
Dimelo
Genesys
Huawei
Jahia
Silver Sponsors
iQor
NewtIdea
Oracle
Wyred
Session Sponsors
Neustar
NTTData
Bronze Plus Sponsor
Platform Group
Bronze Sponsors
CX Company
Abramo
Media Partners
Independent Research Partner
Forrester
Media Partners
CMO.com
CX Network
Intercomms
Loyalty Magazine
Mobile Innovation Magazine
Telecoms IQ

  • CX LeadersCX Leaders' Top Investment Priorities
    Ahead of the Customer Experience Exchange for Telecoms, we surveyed our elite group of customer experience leaders attending the event to understand their biggest challenges, and which tools and solutions they plan to invest in over the next 6 - 12 months to deliver a customer strategy that leads to loyal and satisfied customers.
  • What is the Future of CX in TelecomsWhat is the Future of CX in Telecoms
    89% of consumers are willing to switch providers as a result of a poor experience (Forrester).
    With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider. With emerging technologies and solutions influencing and shaping the telecoms industry like never before… who holds the key to a great CX strategy that can not only build, but also grow the business?
  • How to Reduce Churn and Improve Customer RetentionHow to Reduce Churn and Improve Customer Retention
    Every telecoms provider knows that it is much cheaper to retain an existing customer than it is to acquire a new one. Loyalty and retention are probably some of the biggest challenges facing operators today, especially in the competitive global marketplace, where the current economic climate is such that customers are less willing to spend.

    With an overview of the best practices to harness the power of retention and top tips for a loyal 2016, this exclusive report by the CX Network provides insight on the strategies network operators like Comcast, AT&T and Eesti Telekoms are currently using to improve their loyalty and retention.

  • 3 Customer Experience Challenges In Telecoms3 Customer Experience Challenges In Telecoms
    As we head towards the end of the year, no doubt heads of customer experience within the telecoms industry are initiating and implementing their customer strategies for 2016 and beyond. However through research the Customer Management team has identified some persistent challenges that are halting progress and making life difficult for these senior executives which have been collected into this free infographic.

    Take a look at the top 3 customer experience challenges in the Telecoms industry, expressed by key leaders in the field.